November 29, 2012

Banks Must Unify Their Digital Channels

Banks are facing a proliferation of digital channels and rapidly shifting customer preferences that generate new pressure to compete. At the heart of the proliferation is the mobile device.  These days, the mobile device allows phoning, text based chatting, video chatting, emailing, texting, browsing, tweeting, and even depositing  pictures of checks as means to communicate with... Read More

November 8, 2012

Is SMS Dead?

Recently at several banks, I have encountered the questions, “Is SMS dead?” and “Is SMS worth investing in?” My quick response is “I have an iPad, but it doesn’t mean that I want to ditch my pen and paper.” It’s true that mobile technology is moving quickly, but just because we have newer and newer... Read More